PMDD NORTHWEST CIC — MEMBERSHIP TERMS & CONDITIONS
Last updated: September 2026
These Membership Terms & Conditions apply to memberships provided by PMDD Northwest CIC (“PMDD Northwest”, “we”, “us” or “our”).
By purchasing a membership, you agree to these terms.
Our memberships
PMDD Northwest provides membership-based support for people affected by Premenstrual Dysphoric Disorder (PMDD).
Our current membership options include:
PMDD Northwest Connect – £12.99 per month
Online membership providing access to PMDD Northwest online peer-support sessions, our private WhatsApp community, regular check-ins, psychoeducation, wellbeing guidance and community support.
PMDD Northwest Complete – £26.99 per month
Full membership including the benefits of Connect plus access to eligible PMDD Northwest in-person peer-support sessions, workshops and wellbeing activities, together with practical advocacy, benefits guidance and workplace support.
The exact programme may change from month to month depending on venue, practitioner and service availability.
Monthly subscription
Membership operates as a recurring monthly subscription.
The membership fee shown when you subscribe will normally be charged automatically each month using your chosen payment method until you cancel.
There is no minimum membership period unless clearly stated before purchase.
Cancelling your membership
You may cancel your membership through the online customer portal.
Cancellation will normally take effect at the end of your current paid billing period. You will continue to have access to your membership benefits until that date.
No further monthly membership payments will then be taken.
This does not affect any statutory rights you may have as a consumer.
Cooling-off/cancellation rights
Where applicable, UK consumers entering into a contract online generally have statutory cancellation rights. The Consumer Contracts Regulations contain a 14-day cancellation period for relevant distance contracts, subject to rules concerning services or digital content that begin during that period.
Where you ask us to begin providing membership services during an applicable cancellation period, your statutory rights may be affected depending on the nature of the service supplied and the circumstances.
Nothing in these terms limits your statutory consumer rights.
Sessions and events
Membership gives you access to the activities included within your membership tier but does not guarantee a place at every session or event.
Some activities may have limited capacity and require advance booking.
Occasionally sessions may need to be rescheduled, changed or cancelled because of circumstances outside our reasonable control.
Free introductory session
Where offered, prospective members may attend one eligible introductory PMDD Northwest peer-support session free of charge before deciding whether to join.
The free session does not create an ongoing entitlement to membership services.
Membership use
Membership is personal to the individual who purchases it and should not be shared with another person.
Members are expected to behave respectfully towards other members, staff, volunteers and practitioners.
PMDD Northwest may suspend or terminate access where behaviour presents a safeguarding concern or is abusive, threatening, discriminatory, seriously disruptive or compromises the safety or confidentiality of others.
Refunds
Membership payments are generally non-refundable once the relevant membership period has begun, except where required by law or where PMDD Northwest CIC agrees that a refund is appropriate.
Nothing in this policy removes or restricts your statutory consumer rights.
Changes to membership
We may occasionally make reasonable changes to membership activities or benefits.
Where we make a significant change to a paid membership or its price, we will aim to give members reasonable notice.
Contact
Questions about membership can be sent to:
PMDD Northwest CIC
support@pmddnorthwest.co.uk
pmddnorthwest.co.uk
